Ashfield Court

Using our Digital Social Care Records system, our teams work closely with residents to create personalised care and support plans. To read more about how we use Digital Social Care Records to enhance our care and support, visit our Technology and Innovation page.

Our highly-trained staff are on-site various hours throughout the day, to suit residents' needs, and there is a night concierge service, giving residents peace of mind that support is on-hand.

There is also an out-of-hours telephone service, should residents require any further support.

Residents can purchase additional telecare technology to further promote their independence.

We offer a wide range of tailored support, advice and assistance, as well as additional follow-on care and support when residents move on to live independently. We also offer a floating support service for people with a learning disability or mental health need, living in the Darlington area.

We encourage resident participation in communal activities and events, including out-of-area activities, volunteer work and group trips. We have set up a swimming group, walking group, arts and crafts, and a horse riding group at the scheme. If you have any questions about the care and support services we provide, please contact us directly.

​​​​​​Tailored support and assistance includes:

Download our printable Ashfield Court information leaflet (600KB).

Sanctuary Supported Living is part of Sanctuary, which is regulated by the Regulator of Social Housing (RSH). The RSH is the government body for the social housing sector. It sets standards for social housing providers and can take action if they’re breached. 

If you’re a customer and you have a problem with one of our services, the first step is to speak to your Local Service Manager, who will try to resolve the issue as quickly as possible. If you are still not happy, you can follow our complaints process, which explains how to make a complaint and what to expect from us.  

If you are not satisfied with our response, you can contact the Housing Ombudsman Service, which is an independent organisation that deals with disputes between landlords and tenants, or the Social Care Ombudsman which can investigate complaints about adult social care providers. 

Ashfield Court is also regulated by the Care Quality Commission (CQC), which inspects and rates all services which provide personal care and support. For more information, you can view the most recent Ashfield Court CQC inspection report.  

You can also give good or bad feedback on care to the CQC, or provide us with feedback on any aspect of the services we provide, by completing our online Feedback and Suggestions Form.