Managing your home

We understand that having a comfortable and well-maintained home is crucial to your well-being, and your safety is our top priority. We are committed to making sure that all our properties meet high safety standards, and we provide ongoing support, so that your home feels like a safe and secure place to live.  

For more guidance on safety in your home, including fire safety, gas safety, electrical safety, and advice on preventing accidents, read the Welcome Information Pack that you received when you first moved in. If you have any concerns about safety in your property, or any questions around any of the topics on this page, please speak to a member of Sanctuary staff at your service, or contact our customer service team. 

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Repairs

We aim to address maintenance issues in your home as quickly as possible, with timely and effective repairs.

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Antisocial behaviour

Our services should be safe places to live. If you’re experiencing antisocial behaviour and need support, we're here to help.

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Damp and mould

It’s important to maintain a healthy home, to prevent damp, mould and damage to your home and prevent health problems.

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Fire Safety

Fire safety is everyone’s responsibility, and it is important that we all work together to stay safe and help prevent fires.

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Complaints

We’re committed to addressing your concerns. If you’re unhappy with any aspect of our service, please tell a member of our team or make a complaint by selecting 'Make a complaint' on our 'Contact us' form.

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Get involved

See how you can get involved, volunteer and help shape Sanctuary's services.

Get involved
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Campaigns

See some of the national campaigns we support and how you can get involved.

Campaigns
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Resources

Get support and guidance from a range of Sanctuary partners and external agencies.

Resources