Haverhill Homeless Supported Housing

Staff draw up a personalised support plan with residents using the Home Star model, to help them achieve their aims and goals.

Our highly-trained staff are on-site across both Haverhill locations, seven days a week. Their hours of work vary according to residents’ needs, giving residents peace of mind that support is always on-hand. There is an overnight concierge service seven days a week and an out-of-hours telephone service, should residents require any further support.

Clients can also purchase additional telecare technology for extra safety and reassurance, and to further promote their independence.

We also provide follow-on support for up to six weeks, when residents move on to live independently.

Tailored support, advice and assistance includes:

Download our printable Haverhill Homeless Supported Housing information leaflet (PDF 205KB).

Sanctuary Supported Living is part of Sanctuary, which is regulated by the Regulator of Social Housing (RSH). The RSH is the government body for the social housing sector. It sets standards for social housing providers and can take action if they’re breached. 

If you’re a customer and you have a problem with one of our services, the first step is to speak to your Local Service Manager, who will try to resolve the issue as quickly as possible. If you are still not happy, you can follow our complaints process, which explains how to make a complaint and what to expect from us.  

If you are not satisfied with our response, you can contact the Housing Ombudsman Service, which is an independent organisation that deals with disputes between landlords and tenants. 

You can also give good or bad feedback on any aspect of the services we provide, by completing our online Feedback and Suggestions Form.